Terms of Service

Last Modified: May 22, 2007

StealthServers in no way wants to confuse any of our customers or potential customers on our policies. If you feel there is any lack of clarity in this TOS, we ask that you please contact us with your comments, questions or concerns.

Revisions to our Terms of Services StealthServers reserves the right to revise, amend, and modify our policies and other agreements anytime and in any manner. It is the clients' responsibility to periodically check our TOS. The client should note the date of last revision at the top of this TOS page. If the client refreshes the page and the date has not changed since the last time they read our TOS, he or she may presume no changes have been made. The 'last modified' date indicates the last date our policies have been updated and modified, and the updated/modified version succeeds any prior versions immediately upon posting.

Refund Policy StealthServers has a no refund policy due to abusive issues. No refunds are given to customers who fail to cancel their subscription in time. We will, however, happily refund any billing mistakes, judged as a mistake by our staff.

---- Overpayment: Customer overpayment is not subject to a refund. It will be applied as a service credit to new service(s) or active service(s) equivalent to the amount you have overpaid.

Subscription Policy

All server sales are subscriptions. It is the clients' responsibility to cancel the subscription BEFORE their next billing date. No refunds will be given for customers who do not cancel their subscription in time. All billing is based on anniversary billing, and you will be billed one month from the day you signed up, every month, until you cancel. Please note that StealthServers can charge you up to six days before payment is due. For users who have signed up for three (3), six (6), or twelve (12) months, you will be billed based on the amount of months subscribed for every term until a cancel request is made.

Cancellation

To officially cancel your services and account, please complete and submit this cancellation form accordingly: http://www.stealthservers.net/cancel.php. This cancellation form is the only way to stop receiving any invoices even if you have canceled your subscription yourself as we need to set you as a canceled user in our billing system. We cannot cancel subscriptions for you. If you've paid through other payments not listed below, please use the cancellation form.

---- Paypal
To reiterate, please complete and submit the cancellation form. It is the clients' responsibility to cancel in paypal to avoid automatically being billed. After you have confirmed you are canceled in paypal, you should not be billed anymore, but you may still be sent invoices unless you filled out the cancellation form at the above url to make sure you are set as canceled. If you have been wrongfully billed, please submit a ticket through your game/billing panel explaining the situation.

---- Credit Card

To reiterate, please complete and submit the cancellation form. You must complete and submit the form in seven (7) business days or more BEFORE your next billing date. This is to ensure we are able to stop payment in time. If you have been wrongfully billed, please submit a ticket through your game/billing panel explaining the situation.

Customer Support Policy All customers receive free support whenever available. However in order to receive support, customers must follow Stealth Servers support guidelines. Because of past issues with customers acting out of line when a support agent was attempting to help them, we have made these guidelines.

• If a customer uses inappropriate language while receiving assistance, that support session can be immediately terminated with no reason given and a server suspension can be issued.
• If a customer in any way threatens a support agent, that support session can be immediately terminated with no reason given and a server suspension can be issued.
• If a customer requests a repetitive support request to aggravate a tech agent that support session can be immediately terminated with no reason given and a server suspension can be issued.
• If a customer swears or insults a tech agent that support session can be immediately terminated with no reason given and a server suspension can be issued.
• If a customer asks a tech agent to do something against company guidelines that support session can be immediately terminated with no reason given and a server suspension can be issued.
• If a customer violates any of these terms, their server will be shut down with no explanation give, nor a refund given.

StealthServers has had little to no issues with customers abusing support, however we simply state them to make our customers and potential customers aware.

Customer Abuse Policy

All servers are sold with specific specifications stated before the server is purchased. If these specifications are altered, this can result in termination of the customers' service with no refund given. Some examples of these specifications are listed below, but are not limited to just the following:

• Changing a server from private to public
• Altering the fps or ticrate of the server
• Changing the amount of player slots of the server
• Using mods or addons on the server not approved by StealthServers

Any policies not listed are expected to be questioned by the customer BEFORE service starts. If an item is not listed in this TOS, the customer will get a full explanation (If Requested) before service, thus entering a verbal agreement with StealthServers.